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Group Rotation for only Incoming Sales CallsHi,I have sales staff who are currently on the group rotation setting, which the next call incoming is handed to the mem...
1
Oct 20, 2021 at 3:16am
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How do I block calls for Contact Center?We are getting a large influx of calls that we have never had before since joining Ring Central.A lot of these are from ...
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Sep 27, 2021 at 6:03am
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2
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asked in Users
Is making an outbound call from MAX in CC included in unavailable time?Does total unavailable time in the reports include outbound calls?...
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Sep 13, 2021 at 6:49am
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asked in Users
Can an outbound call be transferred to another agent in MAX?...
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Sep 13, 2021 at 7:00am
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Maxx Agent shows refused call but call is still ringingI received a call that Maxx Agent is showing Unavailable Refused but also shows connecting Agent Leg. The call will sti...
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Aug 31, 2021 at 8:52am
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Want to add another field to the 540 CDR Plus Dispositions notes report.Hi, Anyone know how to add or knows of a report that includes the same info from the 540 Data Download report CRD Plus D...
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Aug 27, 2021 at 1:02pm
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